# Google 3d tileset disappears after packaging **URL:** \ **Category:** Cesium for Unreal\ **Created:** [November 21, 2024, 3:18pm UTC](https://community.cesium.com/t/google-3d-tileset-disappears-after-packaging/36785 "2024-11-21T15:18:01Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![janine](https://sea2.discourse-cdn.com/cesium/user_avatar/community.cesium.com/janine/32/5135_2.png) [@janine](https://community.cesium.com/u/janine)\ **Post date:** [November 21, 2024, 6:27pm UTC](https://community.cesium.com/t/google-3d-tileset-disappears-after-packaging/36785/2 "2024-11-21T18:27:06Z")
Hi @Vincenzo_Casillo, It sounds like you might be dealing with a problem similar to the one described in this post: > [@KNOWN ISSUE: Tilesets not loading in packaged Unreal apps](https://community.cesium.com/t/known-issue-tilesets-not-loading-in-packaged-unreal-apps/36043/): > > Hi all, We’re aware that many users are experiencing issues with loading 3D Tiles in packaged Unreal apps, including those that have been packaged several releases ago. We sincerely apologize for the inconvenience. Our AWS certificates were renewed this week, and we suspect that this is the problem. If you’re experiencing this issue, please try the following workarounds: Clearing the DNS cache on the machine. Delete the cesium-request-cache.sqlite file. I believe this is located in the Engin… Basically, there’s an issue with root trust certificates that can prevent tilesets from streaming in Unreal. Could you follow Kevin’s advice in his post here and let us know how it goes? Thanks! > [@KNOWN ISSUE: Tilesets not loading in packaged Unreal apps](https://community.cesium.com/t/known-issue-tilesets-not-loading-in-packaged-unreal-apps/36043/24): > > I’m slowing learning a bit more here… From what I can gather piecing together information from various non-authoritative sources, Windows has a mechanism where it automatically downloads new certificate authority certificates from Windows Update on-the-fly as they’re needed. However, it can only do this for applications that use the “proper” Windows APIs to manage certificates. Presumably, this does not include Unreal Engine. Therefore, if you’re running on a system where the “Starfield Servic… --- _[View the full topic](https://community.cesium.com/t/google-3d-tileset-disappears-after-packaging/36785)._