# Unable to access story's id: 77fd7ab5-c251-459e-9a07-9ad8c65f4511

**URL:** <https://community.cesium.com/t/unable-to-access-storys-id-77fd7ab5-c251-459e-9a07-9ad8c65f4511/22321>\
**Category:** Cesium ion\
**Created:** [February 12, 2023, 10:54pm UTC](https://community.cesium.com/t/unable-to-access-storys-id-77fd7ab5-c251-459e-9a07-9ad8c65f4511/22321 "2023-02-12T22:54:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nsmithcds](https://sea2.discourse-cdn.com/cesium/user_avatar/community.cesium.com/nsmithcds/32/11887_2.png) [@nsmithcds](https://community.cesium.com/u/nsmithcds)\
**Post date:** [February 12, 2023, 10:54pm UTC](https://community.cesium.com/t/unable-to-access-storys-id-77fd7ab5-c251-459e-9a07-9ad8c65f4511/22321/1 "2023-02-12T22:54:32Z")

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New to Cesium Ion. Unable to access a model, that was uploaded by someone who has left the company. Currently getting this error.  
 ![image](https://global.discourse-cdn.com/cesium/original/2X/6/6c6540200bb87534535049102fe413621da76cbf.png)

Any help would be greatly appreciated.  
Thanks

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**Author:** ![Matt\_Amato](https://sea2.discourse-cdn.com/cesium/user_avatar/community.cesium.com/matt_amato/32/1993_2.png) [@Matt\_Amato](https://community.cesium.com/u/Matt_Amato)\
**Post date:** [February 27, 2023, 7:28pm UTC](https://community.cesium.com/t/unable-to-access-storys-id-77fd7ab5-c251-459e-9a07-9ad8c65f4511/22321/2 "2023-02-27T19:28:27Z")

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I apologize for the late reply. Is this still a problem for you?

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<div class="post-metadata">

**Author:** ![nsmithcds](https://sea2.discourse-cdn.com/cesium/user_avatar/community.cesium.com/nsmithcds/32/11887_2.png) [@nsmithcds](https://community.cesium.com/u/nsmithcds)\
**Post date:** [February 28, 2023, 10:47pm UTC](https://community.cesium.com/t/unable-to-access-storys-id-77fd7ab5-c251-459e-9a07-9ad8c65f4511/22321/3 "2023-02-28T22:47:40Z")

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Thanks Matt. This has been resolved. Was due to an account being deactivated.