Connection to Cesium ion fails

Cesium for Unreal
1

Hello,
We have been struggling with a new issue recently. For some reason we are unable to connect the the ion servers from unreal. We see the following message in the output log when clicking on the “Connect to Cesium ion” button, and the browser does not launch to perform the oauth2 / token selection process

image
image1352×293 75.8 KB

Any suggestion to help us solve this problem ?

2

Hi @A.Hardy, welcome to the community!

Is this still an issue for you? If so, could you please answer the questions below so we can best support you?

  1. Are you accessing Cesium ion through a VPN?
  2. Which country are you trying to access Cesium ion from?
  3. What OS and Browser are you using to load the oauth endpoint on Cesium ion?

Thanks!

3

Hi, thanks for taking my points.
We still have the issue here are the answers to the requested points :

  • We are trying to access cesium through ZScaler client connector (Zscaler Client Connector | Platform), from inside or outside our corporate network. We did try to connect to cesium ion with zscaler enabled and disabled, and each time it failed. I can mention that I tried to access cesium ion from home office, and from my personnal computer it works but not from my corporate computer. We are trying to figure what we need to change in our infrastructure to make it work. From our zscaler team, everything is open on their side.

  • We are trying to connect from France

  • we have been experiencing the issue with windows 10 and 11, and with browsers Chrome and firefox as default browsers for the oauth endpoint.

Thanks for helping us tracking that issue.