This breaks my application and I can’t do nothing about it. How can I subscribe or pay for a higher quota if my account is locked?
Please help, this needs to be resolved immediately.
Can anyone help?
Cesium shouldn’t block accounts if the team is unreachable..
This is a top priority situation and should have been resolved by now.
I need my account unlocked so I can upgrade.
Thank you.
Hello -
As noted in your support discussion with us, we unlocked your account.
We do our best to let users know through email when they are going over quotas, but if usage is many times over the quota or consistently over for an extended period of time, we do need to take action. I encourage ion users to pay attention to messages from ion about overages to help avoid this situation.
That said, sometimes users end up with high overages unexpectedly, and we want you to be able to take immediate action. We have a plan for changes to enable this, but it will take some time to get there.
Regards,
Lisa Bos
Product Manager, Cesium ion
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Still waiting, any updates?
We’ve responded to the support thread.