Uploading OBJ but tiling stuck at 38% for more than 24 hours

We are having an issue uploading a city wide model that is quite large. The OBJ and MTL files have been exported from Blender. The asset ID is 2307551 and it’s been at 38% for more than 24 hours now.

Is there a way we can see what’s going on with the tiling pipeline? Any info is greatly appreciated since we’ve been struggling with this issue for a while now!

Hi, sorry you are having issues with this asset. The tiling job will time out after 24 hours.

This asset looks like it was uploaded with the 3D Model setting. Since it is a city wide model, have you tried it with the 3D Capture setting? Here is more information about the difference between the two settings.